E-Government in Malaysia: Its implementation and Citizen's Adoption Strategies

E - Government

E-Government is the use of information and communication technologies in public administration. It is combine with organizational change and new skills to improve public services, democratic processes and to strengthen support to public policies. In fact, it is a way for public administration to become more open and transparent, and to reinforce democratic participation; more service-oriented, providing personalized and inclusive services to each citizen.

Citizen Adoption Strategies:

E-Services form an emerging field which is rapidly gaining attention and importance. Citizens expect and demand governmental services with a high degree of quality, quantity, and availability in a 24-hour, seven-days-a-week, and year-round fashion. Governments all over the world are developing information systems and electronic services. Both services have the capacity to meet these emerging service needs and demands of citizens. The success in delivering electronic services depends upon the capability and self-confidence of citizens in performing e-transactions, as well as their trust and confidence in the protection of their personal data within an open and accountable government. However, few studies have explored the core factors that influence citizens’ adoption of e-Services. This is an important issue, because the success and acceptance of e-Government initiatives are dependent on citizens’ willingness to adopt and utilize these services

In addition, E-government provided seven flagship application introduce in Multimedia Super Corridor ( MSC ). These flagship application start to jump and accelerate the growth of MSC as well as enhance national competitiveness. In fact, it is to create high value job and export growth to help reduce digital divide. There are seven main projects identified in the e-government applications and it is list out as follows:

Implementation of E-Government Malaysia:

1) Generic office Environment ( GOE )

The objectives of GOE is to introduce a fully integrated, distributed and scalable office environment that leverages use of multimedia information technology. This will enable efficient communication and allow collaboration among all workers. It leads to right information reaching the right people in a timely manner. Pilot phase is one of the system developed and implemented in Prime Minister's Office, Deputy Prime Minister's Office, Chief Secretary to the Government's Office.



2) Electronic Procurement ( eP ) Project


The eP project reengineer, automate and transform current procurement system. The project would cover central contract, tender and direct purchase. It will increase transparency, saves time and money thus encourages suppliers to go electronic. The project taken off with the introduction of ePerolehan which is government initiative to take its procurement exercises online. All suppliers can get tender documents and submit bids on the internet. They have smartcards to help them make transactions through ePerolehan system. For detail information please log on to http://www.eperolehan.com.my/.



3) Human Resource Management Information System ( HRMIS )


It will provide single interface for government employees to perform human resource efficiently and effectively in a intergrated environment. It help to standardize human resource processes for federal, state, statutory body and local authority services. HRMIS also provide transactional function such as leave application, loan processing, competency management, recruitment and selection of employees.



4) Project Monitoring System ( PMS )


It is one of the e-government projects that create mechanism to monitor project implementation throughout government agencies. It would provided platform to exchange ideas and demonstrate best practices in information management and communication services. It consists of Application Services, Data Services and Communication Services.



5) Electronic Services Directory ( eServices )


It is a pilot project that allows Malaysian to engage in transaction and utility payment such as telephone and electricity bill, police summons, Road and Transport Department ( RTD ) services. The eService is accessed via multi channel service delivery like the internet and kiosk machines. For example, Rilek services. It allows public members to access general information on outstanding summons via touch sreen infokiosk. Please log on to http://www.rilek.com.my/ for more information. Driver licensing and summons services is one of the deliverably phase for the eServices project.



6) Electronic Labor Exchange ( ELX )


This projects help to improve mobilisation of human resource optimize work force utilisation via syatematic matching of job seekers to job vacancies. So, Ministry of Human Resource is to be a one-stop centre that contains labor market information accessible to the public.



7) E - Syariah


The aim of this project is to improves service quality under Syariah court. It enhance Islamic Affairs Department's effectiveness for better monitoring and coordinating of its agencies, and improve the management of its Syariah courts.