I am sure everyone know that what is e-commerce. Actually how it helps to reduce cycle time, improve employees' empowerment and facilitate customer support??
OCBC bank is the first which join bolero.net globally recognized Electronic World Trade System(EWTS). Actually EWTS is global and legal infrastruture helps business to business e-commerce function. The system enables faster turnaround time for trade processing. It saves a lot of time instead of using traditonal manual work. The system help to reduce paper work such as payments, letters of credit issuance and transaction confirmations. EWTS is available on http://www.bolero.net/ where OCBC bank used the system.It is an open system where customers easily exchange trade document via internet. Customers have a secure communication network like security code. EWTS secure delivery and receipt of an information to prevent unauthorised access. An e-solution such as product and services solve the customers need. Whenever customer encounter problems they would access via internet. E-solution provides web-based cash management to corporate clients. Whereby customers deal with cash transactions through e-solution.
The system provides such a conveniences to corporate customers. It is a connected open system where customers can develop their own interface. There are few security features that protect customers for their safety. For instance, off-line check. Security department make off-line check before customers can directly used the system. In fact, Private key is needed when customers access to the web-services and mailboxes. They are ensured each encrypt message digitallly signed by users after the messages being sent. Each original message must be validated and verified to prevent third party make any changes.
The manager of an organization gives the power to an employees in order to make decision. The important company decisions are based on well planned empowerment program. An individual felt happy as they are like a representative of a business. They became motivated by doing their task effectively and efficiently. An employees think of self-worth and dedication as the top management gives them control over company decisions. Top management would be provided suggestion box for all employees. The objective of the suggestion box is to ensure employee opinions are addressed and discussed. These may showed their potential of cooperation and work efficiently. The management is to get a competitive labour work force and increase company's standard.
Nowadays, everybody own a mobile handphone in globalization world. Who do not have handphone?? OCBC bank is developed a high technology system Microsoft®.NET. The IT development helps to improve employees empowerment.
The Microsoft IT development motivated people to get ready for a business. The image on the left hand side show how people look forward to do a business. Since it is a mobile internet banking system that enables employees work more effectively.
Most of the employees just touch on keypad then can deal with customers. This IT system can easily helps to get in connect between employees and customers. In fact, employees need not met face to face with their customers so it is easy and convenience. It save a lots of time of customers to queue up and wait for banking transactions. Those businessman who have a lots of work may not have time walk in to the bank. As a result, it is better way use of the mobile banking system. Any latest informations would be upgraded by employees into mobile phone. The high technology support employees to achieve goals of an organizations. It is very efficient and employees get to know vision of the company. They are well prepared and became innovative in a competitive world. On the other hands, Microsoft technology is a tool that enables an employees achieves their vision.
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